Guest communication guideline for energy savings

The hotel industry is still struggling with sales losses due to the COVID-19 pandemic and the tense labour market situation. Now the current political situation in Europe is also leading to an energy shortage and resulting rising energy costs. To counteract a threatened shortage, it is important that we don’t waste any valuable energy and save it where we possibly can.

But how should you communicate such energy-saving measures to your guests?

Commissioned by HotellerieSuisse (the Swiss Hospitality Association), we have put together a guideline with recommendations intended to help you create an efficient and effective communications programme. This guideline covers every phase of a guest’s journey, from initial contact through booking to follow-up after their stay with you.